OBJECTIVE

To utilize my skills and knowledge in the field of Information Technology to serve customers and manage network performance and security.

SUMMARY OF QUALIFICATIONS

Information Technology Technician with 20 years experience in the United States Air Force. Skilled in troubleshooting and repairing computer systems. Experienced in Windows 95/98, Microsoft NT, Microsoft Office applications, Microsoft Exchange and Exchange Administrator. Working knowledge of Novel 4.1 and Netware applications. Expert software trainer with strong interpersonal and communication skills. Recognized as a skilled technician who can rapidly adapt to a variety of challenging environments.

PROFESSIONAL EXPERIENCE

Office Manager                                         Ellsworth Air Force Base, SD,                                 1999 – Present

Responsible for the hardware/software support for 80 computer systems. Loaded all software to connect systems to LAN. Provided troubleshooting when systems failed. Created accounts on LAN. Responsible for the Information Management and Personnel functions for a 160 personnel organization. Supervised 4 personnel. Created Access database to track personnel actions and provide products to CEO on a weekly basis.

Postal Room Supervisor                           Ellsworth Air Force Base, SD,                                 1998-1999

Responsible for all business mail for 4000 personnel. Managed $60,000 postal budget and $15,000 small parcel budget. Supervised 8 personnel. Implemented postage-by-phone metering system. Established mobile post office in Thumrait Air Base, Oman in support of military operations overseas that provided both official and personal mail to deployed personnel.

Office Manager                                         Keflavik Naval Air Station, Keflavik Iceland,         1997-1998

Responsible for all Personnel/Information Management and Information Technology for a 150 personnel organization. Upgraded 50 desktop computer systems to connect to Windows NT network. Interacted with contractors to install Fiber cable connecting 21 facilities to server.

Information Management Supervisor    Barksdale Air Force Base, LA,                                 1994-1997

Responsible for all functions of an Information Management office at a professional Air Force school. Managed student database to track approximately 1200 students annually. Coordinated efforts with multiple Air Force Bases to insure training slots were filled. Assisted in the installation of a Local Area Network to include running cable and installing software.

Information Management Technician    Various Air Force Bases                                         1980 – 1994

Provided typing/filing and administrative support for mid-level and senior staff. Installed software, developed templates and trained personnel on multiple computer hardware and software platforms. Developed policy and provided training to personnel.

EDUCATION AND TRAINING

A.A. Information Management, Community College of the Air Force, 1999

Relevant Course and Seminars: Microsoft Office applications courses – 1996
                                                    Air Force Professional Development Course - 1995